Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day refund policy from the date your order is delivered. If you’re not completely satisfied with your purchase, contact us within this period to request a return or refund.
Eligibility for Refunds
To be eligible for a refund:
- Your item must be unused, in the same condition you received it, and in its original packaging.
- A proof of purchase or receipt is required.
- You must contact us first before sending anything back. Unapproved returns may not be accepted.
Non-Refundable Situations
Refunds may not be granted if:
- The 30-day window has passed.
- The item was used, damaged, or not in its original condition.
- The return request was not authorized prior to return.
- The order was lost or stolen after delivery confirmation.
Damaged or Incorrect Items
If you received the wrong or a damaged item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will send a replacement or issue a refund promptly.
Refund Process
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
- Original shipping charges (if any) are non-refundable.
Contact Us
If you have any questions about your return or refund, please contact us at:
info@polarpaws.store
