Privacy Policy

Privacy Policy

Effective Date: May 19, 2025

At PolarPaws, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal Information: such as your name, email address, shipping/billing address, and phone number.
  • Payment Details: securely processed via third-party payment gateways (e.g., Shopify Payments, PayPal). We do not store credit card information.
  • Device Information: IP address, browser type, and time zone to help improve site performance.
  • Order History & Preferences: so we can fulfill your orders and offer a better shopping experience.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders
  • Communicate order status and customer service updates
  • Improve our website and marketing efforts
  • Prevent fraud and ensure website security
  • Send promotional emails (only if you opt-in)

3. Sharing Your Information

We do not sell or rent your personal information. Your data may be shared only with trusted third parties necessary to operate our store and fulfill your order, such as:

  • Shipping and logistics providers
  • Payment processors
  • Email marketing platforms (if you subscribe)

These parties are required to handle your data securely and only for specified purposes.

4. Cookies

We use cookies to:

  • Remember your preferences
  • Track site usage for analytics
  • Improve your browsing experience

You can disable cookies via your browser settings, but some features may not function properly.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Opt out of marketing emails at any time
  • Request information on how your data is used

To exercise these rights, contact us at support@polarpaws.co

6. Data Security

We take appropriate security measures to protect your data against unauthorized access or misuse. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about our privacy policy or how your data is handled, contact us at:
info@polarpaws.store